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The manager of online merchandising drives all merchandising aspects of the eCommerce department. He/she is responsible for meeting planned sales and gross margin goals for their designated area of merchandise sold online

This position is responsible for the online assortment on the eCommerce site and other related digital properties. This includes product pricing, rich content, product sequencing, promotional execution, on-site search tuning, inventory planning for the online channel and reporting on category/product performance to the rest of the team. This position must maintain and expand upon the relationships with the various retail merchandising teams and represent the eCommerce team in line reviews as well as vendor meetings. Read More...

A senior web editor has oversight of the content that goes onto websites. He/she writes, edits, proofreads, and copyedits a variety of documents, and plans and prepares stories for dissemination on a website. Story editing focuses on improving clarity and style while ensuring the content is accurate. He/she may also define and maintain the editorial calendar and may establish and maintain a style guide and editorial procedures for all written elements of the site. Read More...

An editorial assistant provides development and administrative support to the editorial teams (website content editors, writers, producers). Tasks can range from the mundane to the exciting. He/she researches, collects, selects and edits stories, reading them to detect errors in spelling, punctuation and syntax, for dissemination on a website.

An editorial assistant may also be a point of contact for web content contributors, such as authors and reviewers, working closely to ensure completion and on time submissions of work. He/she may also be assigned research projects, which will include the review of appropriate Internet sites and conducting pertinent web searches. Editing and research skills will also be used to verify facts, dates and statistics using standard reference sources. Read More...

A web editor manages online content, writing, editing, proofreading, and copy editing a variety of documents. He/she will review website content for grammar, spelling, punctuation, consistency, and style. He/she will be the keeper of the style guidelines ensuring that these are followed.

This position requires planning and preparing stories for online dissemination. He/she prepares articles from knowledge of a topic, supplemented with additional study, interviews and research. Articles can be posted online on websites, on company blogs, or other relevant social networking sites.

Average Salary: $54,968

Top Salary: $73,692

Entry Level Salary: $43,000

Average Hours: 40 Read More...

A web customer support specialist is a key role in many organizations, acting as the first line of contact and support for web-based products and services through email support, desktop support, and telephone support. He/she interacts with customers and troubleshoots problems to provide a high level of customer satisfaction.

Most web customer support specialists provide help desk support for geographically dispersed customers and sales. They must have excellent problem-solving and analytical skills to evaluate logical connections between user questions and systems; Strong technology aptitude with excellent web, Word and Excel skills with a well-developed troubleshooting ability; and have proven customer service and team collaboration skills. He/she must be detail oriented, customer-focused, and intent upon providing quality service Read More...

A web content manager/administrator manages all web content and projects related to the website. He/She writes, edits, and proofreads new content; ensures that all documents meet established content standards and works with developers to assess any technical challenges in displaying the content.

Web content editors are generally less technical than a website developer, but should have understanding and skills in graphics and Web page creation tools such as the Adobe creative suite and HTML, JavaScript and PHP. She/he will create, develop, acquire, deliver, and maintain quality and consistent content for websites based on management priorities, policy directives, and goals. There may be responsibility for designing and creating Internet applications, enhancements, and modifications to websites. Read More...

A web community specialist implements community related content for the organization such as live events, bulletin boards, chat rooms and email. He/she has a wide range of web skills, a strong understanding of social networks/online communities, experience with moderation, exposure to content management tools, and a passion for the online world.

A web community specialist is a key contributor to the online community and may become the public face for the company to its online fans. He/she is experienced with website administration and has knowledge of current social media trends. Read More...

A web/online community director defines the overall strategic goals and executes the strategy for online community based content. He/she develops, directs, and implements community related content for an organization, such as live events, bulletin boards, chat rooms, and email.

This position collaborates with marketing and business leadership to define the requirements and roadmaps for online engagement. This person often acts as the chief spokesperson for a company’s online community and social media efforts, driving forward company thought-leadership and engagement with customers and stakeholders.

Typically, a web/online community director manages a team of community and social media managers and may be responsible for managing substantial budgets. Read More...

A web producer is responsible for managing the technical aspects and, creating the content for websites and web projects assigned. Responsibilities can be different from company to company, but in general, will include creating, formatting and managing the digital content of a website. The position can also include technical expertise, to code, program, design graphics, manage site analytics, or a variety of other skills related to managing a site.

Web producers plan, design, develop, test, edit, maintain, and documents look and flow of websites. A thorough knowledge of the latest trends, tools and technologies is a must. For example, exposure/usage and understanding of the social networking ecosystem, social network applications, games and advertising technologies will be necessary. Read More...

A web designer controls website design and creation. He/she produces graphic sketches, designs, and copy layouts for online content, is knowledgeable of user interface design and techniques, and plans, designs, develops, tests, edits, maintains, and documents look and flow of websites.

Some web designers are expected to be able to code as well as design, combining the skills of a graphic web designer and a Web developer. Most are required to be able to use WYSIWYG Web design software, such as Macromedia Dreamweaver and Adobe GoLive. Others are only responsible for creating the concepts in Photoshop, before handing over the graphics to web developers to hand code. All web designers must have a good understanding of interactive design principles, usability and online branding. Read More...

A web art director owns all website design and is responsible for building a cohesive web identity that builds upon and maintains the integrity and creativity of the brand online.

A successful web art director is a strategic thinker that plays a strong role in the brand evolution of the websites for which she/she is responsible. He/she will create original graphics and icons for use on the site; implement the web design parameters, style guides and visual standards; and establish and produce graphic material for use in advertising and promoting online services and products. Read More...

A director of user experience leads and manages the user experience team in a company or agency. The position is responsible for the customer experience for websites and web products, including interaction design, visual (graphics) design, user research and usability engineering. The goals for a director of user experience are to deliver a distinctive online customer experience enabling companies to deepen customer relationships and contribute to business growth.

The leader of user experience works closely with members of the executive staff, the product management & marketing organizations, and the engineering organization to deliver effective, usable designs that meet business needs and provide an excellent user experience. Read More...

A user experience designer will design and develop user interface solutions for websites and web applications. This position requires the ability to translate business needs into user-centric interface requirements.

A successful designer will demonstrate an understanding of the balance between efficiency and ease of use and business goals. He/She will design information structures and navigation flows that anticipate user paths and logical process flows. This will include developing flowcharts, wire frames, concept sketches, UI mockups, site maps, prototypes and content matrices. Also key is an understanding of user research, persona development, task analysis, conceptual design, detail design, and user testing. Read More...

A senior user experience designer/lead directs a team of interaction and visual designers, prototypers and user researchers in website and web application user experiences. This key role must interface with company stakeholders, including product management, user researcher, engineering, IT, QA, executive management and customers.

A senior user experience designer must have a broad understanding of complex, consumer-oriented systems and the methods for their creation, including participatory user-centered design and other iterative development methodologies. The position requires a critical thinker with a good design sense, leadership potential, and an eye for making things better. Read More...

A web section editor is responsible for all content and growing specific sections of a website. He/she works with a wide variety of reporters, freelancers and others in the gather and delivery of current, investigative news.

A web section editor may also be responsible for facilitating and monitoring discussion forums on the website and establishes relationships with chat technology vendors.

The position is a high level editorial post and is responsible for a variety of editorial duties, such as laying out, indexing, and revising content of written materials, in preparation for final publication. This position may also include technical editors. Read More...